Phone: Address: +4746704121
Email Address: kenelight@gmail.com
Address: Stavanger, Norway
An efficient user experience designer with over five years of experience in design, that is interested in developing global innovative solutions in the areas of banking, finance, healthcare, e-commerce, search experience and other usable digital products through seamless, effective, and efficient designs that satisfy user needs and business goals.
Work Experience
Laerdal Medical AS - September 2022 - Present
UX Designer
- Helping save more lives through designing and optimizing new and existing features with the E-commerce team for about 30 markets/countries across the world.
- Continuously improving the purchasing experience on the website to score a current rating of 4.3 out of 5 measured via a hotjar after-purchase survey as of June 2024.
- Creating data-driven designs (such as the compare feature with a success rate of 98% as measured through hotjar) with the team by utilising analytic tools such as hotjar, google analytics, Power BI.
- Designing custom experiences and components that fit into the epi/optimizely platform for easy collaboration with the development team.
- Working daily with tools such as JIRA, Productboard, Loom for better collaboration with the product and development team.
- Collaborated with other designers and product managers in the team to carry out research and usability testing with 8 to 16 remote participants as well as document the findings for the team through the use of tools such as Dovetail, UXTweak, Maze.
Branch International - September 2021 - Present
Product Designer
- Contributed to defining and elevating the internal design systems by creating, maintaining, and distributing easy-to-use components.
- Worked with the globally distributed Product Team to bring world-class mobile banking to 24+ million users in Africa, India, and beyond.
- Took new features from ideation to prototyping, to user testing, to production.
- Provided guidance on specs and or interaction with tools like Loom, Zoom, and or Quicktime.
- Constantly collaborated with the cross-functional partners in product management, product operations, engineering, and marketing.
Union Bank Nigeria - November 2020 - September 2021
User Experience Designer (Digital Transformation)
- Redesigned the account opening process of the organization's flagship mobile app, reducing the process from 12 steps to a 5- step process while enhancing the navigation and user interface resulting in a 20% increase in customer acquisition and a 20% reduction in drop-off rate.
- Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences and reduce error rates by at least 90%.
- Analyzed user feedback to influence future UX updates, ameliorating user concerns and pain points during subsequent patch cycles to ensure 100% customer satisfaction.
- Presented UX designs and solutions to senior staff, evangelizing for user-centric design decisions, ensuring 100% compliance with regulatory bodies while delivering a seamless experience.
Access Bank Plc April 2020 - November 2020
Lead, User Experience Design Team (Digital Solutions)
- Successfully led the UX team of 5 designers from April 2020 and ensured the design and implementation of user interfaces for the organization's process automation project, which resulted in more efficiency and reduced the time taken for some processes.
- Design of the organization's payment gateway solution, AccessPay, which has done over 50,000 transactions using the different platforms and has earned the organization over USD 600,000 as of March 2021.
- Design of a crowdfunding platform as a CSR initiative by the organization during the Covid-19 lockdown period in 2020. Reviewed code to validate structures, assess security and verify browser and device compatibility.
Access Bank Plc September 2018 - November 2020
UI/UX Designer (Digital Solutions)
- Design of the user interfaces for the second version of an instant loan mobile application called QuickBucks, giving it a simple minimal look and bringing visual ease to the users thereby increasing customer satisfaction with a generated revenue of over 1.2 billion USD since inception as of April 2021.
- Design and HTML/CSS Scripting of a loan application for Emerging businesses called Cashflow Lending Platform which brought about a reduction in the loan process duration from 4 weeks to 2 days resulting in higher revenue.
- Design of applications for the automation of processes to reduce manual processes by 90%.
Revilo Company Ltd February 2017 - September 2017
Graphic Designer
- Added new designs and concepts such as GIF, video biographies, article ads and others to the websites of the company thereby increasing engagements on the site by 50%.
- Design of exhibition catalogs for exhibitions such as It’s NOT furniture, Realm of freedom, Bubbles of Emotion.
- Design of NBCC 40th Anniversary Network magazine.
Education
Covenant University (September 2009 - June 2014)
Bachelor of Engineering (Second class upper division)
Electrical and Electronics Engineering
Final Project - research and development of a Moving Object Detection and Recognition System with Alarm. The journal can be found at https://covenantuniversity.academia.edu/AguIkenna
Early Life Secondary School (September 2003 - June 2009)
West African Senior School Certificate
Skills
- User Interface and User Experience Design.
- UX Analytics with tools such as hotjar and google analytics.
- Customer Journey Mapping and User Journeys using Mural, Miro, Figjam, lucidchart, Cacoo.
- Usability Testing and A/B Testing with tools such as Maze and UXTweak.
- UX management and documentation with Poductboard and JIRA.
- Visual Design and Rapid Prototyping.
- UX Leadership and mentorship for interns and graduate students
- Web Design and Development (HTML, CSS, JavaScript).
- Mobile Application Design.
- Expertise in Design tools such as Figma, Adobe XD, Invision Studio, Principle for Mac, Sketch.
- Graphic Design (Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Affinity Designer).
- Effective and efficient communication.
- Collaboration.
- Experience working remotely.
- Creative and takes initiative.